Refund policy

REFUND & RETURN POLICY

At Help U Sukceed LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns & Exchanges

You may request a return or exchange within 30 calendar days from receipt of your order.

To be eligible for a return, the item must:

• Be returned within 30 days of delivery
• Include all original parts, accessories, and packaging where reasonably possible
• Be in a condition suitable for inspection

Both opened and unopened products may be eligible for return. However, products that are excessively damaged, abused, or altered by the customer may not qualify for a refund or exchange.

We reserve the right to deny returns that do not meet the requirements of this policy.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or denial of your refund request.

If approved:

• The refund will be issued to the original payment method used for the purchase
• Refunds generally appear within 5–10 business days, depending on your financial institution

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect
• We recommend using a trackable shipping service for all returns

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work promptly to provide a replacement, exchange, or refund as appropriate.

Order Cancellations

Orders may be cancelled prior to shipment. Once an order has been shipped, it will be subject to this Return and Refund Policy.

Contact Information

Email: HelpUSukceedLLC@proton.me

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (MST)

Corporate Address:

Help U Sukceed LLC
19420 Amethyst Dr.
Hagerstown, MD 21742

When contacting us, please include:

• Full Name
• Order Number
• Reason for Return